TrustRadius Insights
Hopin has been widely utilized by users to produce and execute a diverse range of events, including large multiday conferences, 1-hour …
Starting at $83.25 per month
View PricingOverview
What is RingCentral Events?
RingCentral Events (formerly Hopin) is an online events platform that provides tools for virtual events, or hybrid events, like ticketing and registration, limitless event rooms, an expo hall, chat, and networking, as well as event branding and attendee engagement…
Recent Reviews
Awards
Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards
Pricing
Starter
$83.25
Cloud
per month
Growth
$667.00
Cloud
per month
Business
Contact Sales
Cloud
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Product Demos
Guide to sessions in Hopin
YouTube
CCPN Conference 2020 Online - Hopin Demo
YouTube
Hopin Expo Booth Tour / Demo | Yellow Tuxedo
YouTube
Hopin Expo Booth Demo - Sharing Video and Slides
YouTube
Rattlesnake Bite (Demo) Line Dance
YouTube
Hopin Expo Booth Demo - Make it Mariko Events
YouTube
Product Details
- About
- Integrations
- Competitors
- Tech Details
- FAQs
What is RingCentral Events?
RingCentral Events (formerly Hopin) is a platform events platform built to support virtual, onsite and hybrid events.
There are core features to each event: the Reception, Stage, Sessions, Networking, and Expo area — each delivers a personal interaction over live video for attendees, sponsors, speakers, and vendors.
RingCentral Events offers users registration, livestreaming, email, and analytics all included, so there is no need to stack separate platforms. Hopin works with pre-recorded content, live broadcasts, and RTMP streams so users can keep things simple or go all out with video production. Organizers have full access to change anything about their event at anytime.
There are core features to each event: the Reception, Stage, Sessions, Networking, and Expo area — each delivers a personal interaction over live video for attendees, sponsors, speakers, and vendors.
RingCentral Events offers users registration, livestreaming, email, and analytics all included, so there is no need to stack separate platforms. Hopin works with pre-recorded content, live broadcasts, and RTMP streams so users can keep things simple or go all out with video production. Organizers have full access to change anything about their event at anytime.
RingCentral Events Video
As the any-kind-of-event platform, Hopin can be fully customized to meet the unique needs of every event. So whether hosting a small in-person recruiting event or a global hybrid conference, Hopin is built to bring people closer – no matter where they are.
Request a Demo: https://hopin.com/?no_redirect=true
RingCentral Events Integrations
RingCentral Events Competitors
RingCentral Events Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | Apple iOS, Android |
| Supported Languages | German, English, French, Hebrew, Italian, Japanese, Korean, Dutch, Portugese, Spanish |
Frequently Asked Questions
RingCentral Events (formerly Hopin) is an online events platform that provides tools for virtual events, or hybrid events, like ticketing and registration, limitless event rooms, an expo hall, chat, and networking, as well as event branding and attendee engagement tools. Integrations with online registration tools - such as Cvent, Marketo, Pardot, Eloqua, and Eventbrite.
Reviewers rate Hopin Scalability highest, with a score of 8.8.
The most common users of RingCentral Events are from Small Businesses (1-50 employees).
Comparisons
Compare with
Reviews and Ratings
(55)
Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
- Pros
- Cons
- Recommendations
Hopin has been widely utilized by users to produce and execute a diverse range of events, including large multiday conferences, 1-hour internal meetings, workshops, publicity events, and conventions. Users appreciate the platform's ease of use for both fully virtual and hybrid events. Unlike streaming events on YouTube or Facebook, Hopin offers greater control and transparency in identifying attendees. The expo areas and networking features of Hopin are highly valued by users, providing a more engaging online atmosphere compared to simple Zoom webinars. Additionally, the platform's reporting capabilities have been helpful in verifying continuing education requirements for medical and professional association conferences. Hopin excels at solving the problem of fragmented tech stacks for events by offering a comprehensive set of event features in one integrated package, eliminating the need for multiple tools and platforms. With its advanced email marketing features, replay area for missed presentations, and customizable registration page designer, Hopin has further enhanced its appeal to users. Whether it's facilitating the transition from offline to digital events or providing a virtual element to physical events in industries such as construction and real estate, Hopin has proven effective in delivering high-quality online experiences. Users have successfully utilized Hopin for various types of events including global alumni summits, leadership training programs, periodic conversations, sustainability festivals, and user conferences. The platform's features and integrations enable the organization of fully-featured digital conferences with good production values. Hopin is also praised for its networking feature which allows virtual conference attendees to connect and interact with each other. The addition of the backend broadcast studio StreamYard has made transmission and recording of event content seamless. Furthermore, Hopin is used by marketing teams to host large virtual conferences while other departments utilize it for webinars and similar events. In summary, Hopin's versatility and user-friendliness make it a valuable tool for hosting a wide range of virtual and hybrid events with excellent engagement and successful outcomes.
Clean and Customizable Interface: Hopin's interface is highly praised by users for its cleanliness and customization options. Reviewers appreciate the ease of navigation and personalization, which sets Hopin apart from other solutions.
Constant Improvement and Updates: Users have noticed that Hopin is constantly improving and updating its platform. Several sticking points that existed in the past have been addressed and resolved, leading to a smoother experience for them.
Integration of StreamYard: The integration of StreamYard into the Hopin platform has received high praise from users. They find StreamYard to be a powerful and user-friendly live studio solution that enhances the overall capabilities of Hopin.
Pricing Model: Users have expressed frustration with Hopin's pricing model, with several reviewers stating that it charges based on the number of registrants rather than the number of attendees. This has led to a need for workarounds and limited the use of certain tools, especially for free events.
Streaming Quality: There are complaints about the streaming quality on Hopin, with multiple users stating that it doesn't perform as well as YouTube or Facebook, particularly with weaker viewer connections. Many users have reported issues with the video feed stopping and starting.
Lack of Mobile Optimization: Some users have reported difficulties with mobile devices, stating that Hopin doesn't work well with tablets or smartphones for onscreen guests. This limitation has been mentioned by a significant number of reviewers.
Based on user reviews, here are the three most common recommendations for Hopin:
-
Users advise testing the platform and attending an event on Hopin to get familiar with its features as both a host and attendee.
-
Thorough planning and preparation for virtual events on Hopin is strongly recommended, including dress/tech rehearsals, support for presenters and exhibitors, and running test events with speakers.
-
Exploring customization options on Hopin to create a unique event experience is highly recommended. Users also suggest seeking advice from those who have used Hopin before and consider hiring a virtual event consultant for guidance.
(Note: Attendify is mentioned in one recommendation but does not appear frequently enough to be considered one of the three most common recommendations.)
Attribute Ratings
Reviews
(1-16 of 16)Companies can't remove reviews or game the system. Here's why
August 19, 2022
Fantastic Hopin Experience for a LGBTQ+ Student Festival
Score 9 out of 10
Vetted Review
Verified User
We utilised Hopin for a week long digital festival during the pandemic, a mixture of live and pre-recorded content as well as a multi faceted Careers Fair. We needed a platform which would allow us to run our regular annual offering virtually, catering for 1500+ LGBTQ+ young people from across the UK with excellent accessibility and interactivity. We held the digital festival across 7 days.
- Great usability - not overly complicated
- Accessibility - easy registration, clear interface
- Multifaceted uses across all areas of the platform
- Main chat function can get a little messy when used incorrectly/spammed
April 06, 2022
Hopin, an expensive platform with place for improvement
We use the product for our monthly virtual events. So far, it's the best platform we could find on the market.
Sometimes the platform has technical issues, which are pretty difficult to be detected and fixed. This can be disappointing for our users.
The communication with Hopin account manager is nice, we touch base regularly.
However, their customer service failed on understanding an issue we explained during an event.
Sometimes the platform has technical issues, which are pretty difficult to be detected and fixed. This can be disappointing for our users.
The communication with Hopin account manager is nice, we touch base regularly.
However, their customer service failed on understanding an issue we explained during an event.
- Live stream
- Networking option
- Integrations
- Ticket sales - they don't provide an invoice with details to clients (most of them are corporate)
- High prices
- Technical issues during events
March 24, 2022
Hopin won't disappoint!
We use Hopin in our business to host online engagements like webinars, roundtables, exhibitions, and online conferences. Hopin allows us to organize and host events in a virtual capacity which enables us to reach a wider audience than we typically would have been able to reach. In addition to the above, we also host hybrid conferences and Hopin supports our multiple streams/multi-faceted production.
- Ease of setting up for internal team
- User friedly for attendees
- Great support team who are always happy to help
- HIghly customisable appearance/ functionalities
- Improved reporting and analytics
- Ability to easily differentiate who is an in person attendees and who is a virtual attendee at a hybrid event
March 05, 2022
Hopin is Hoppin'
I support other companies and government offices with hosting events, and we use Hopin as our platform.
- Vendors can set up and preview their own booths
- Networking feature is what sets Hopin apart
- I like the video conferencing and I'm glad it's not in a "fake world"
- I'm glad to see accessibility being prioritized
- Integrations are super helfpul
- too much clicking in the set up process
- I want to be able to do more things in a bulk edit scenario
- ticketing has improved
March 05, 2022
Hopin helped transition to virtual conferences
Our organization began using Hopin in early 2020, with the urgent shift to online conferences.
- Releases new features regularly
- Communicates feature releases well
- Accessibility could be improved
- Support documentation is lacking detail, unable to keep up with new releases
We primarily use Hopin for online conferences, specifically for medical and professional association clients. The single-stage and closed ecosystem work well for these speaker/education-based events, and the reporting helps us verify CE requirements.
- Single Main Stage
- Closed Environment
- Session Room Flexibility
- Support with OBS users in mind
- Session rooms need all functionality of Expo Booths
- Replay functionality limited when using OBS streaming
March 01, 2022
The market leader in online events provision, with some really helpful features, and unbeatable ease of use
We ran 168 events in 2021 and used Hopin to deliver many of these events to scaling tech entrepreneurs on a global scale. Hopin enables us to easily create multi-stream events, with a selection of panels, networking, and discussion, whilst also keeping our sponsors and corporate partners in a position where they can gain value and access to our community. Hopin enabled us to take our events pre-pandemic from an offline environment and make them available digitally. The ease of setup and strength of product development has made it a pleasure to partner with Hopin for our events.
- Awesome for managing several sets of panelists
- Very easy to manage event attendees
- Love the chat functionality during the events, enabling the audience to connect with each other
- Hugely simple for anyone with little tech knowledge to design and run an event
- Cost effective for the volume of events we run, where we need scale and quality
- Live streaming an event is also very well catered for
- Branding across the platform is simple to implement
- Would love to see some more analytics from the events we run
- It would be great to report across events more easily
March 01, 2022
Always Improving, But Pretty Great As Is
We use Hopin to stream some of our larger virtual events where we may have multiple speakers in multiple rooms at the same time. We like this platform over using YouTube or Facebook to stream because we have more control and more transparency into who our attendees are. Other features we enjoy are the expo areas and networking areas of the platform.
- The interface is very clean and customizable. Some of the other solutions I've looked into are not as easy to customize or have a "clunky" interface.
- Hopin is always improving. Several sticking points for us that existed 3 months ago have been updated and improved so they are no longer issues for us.
- Hopin has acquired the platform StreamYard, which is a very powerful and simple live studio solution, and they have actively integrated StreamYard into the Hopin platform.
- Hopin charges based on number of "registrants" rather than number of "attendees." This has forced us to use a workaround method and not allowed us to use all of the tools available because, especially if we're holding a free event, we don't want to pay for a lot of registrants when only a percentage of them will actually attend the event.
- The streaming quality is great, but it doesn't perform as well as YouTube or Facebook with weaker viewer connections. We receive many more complaints about the video feed stopping and starting than when we broadcast through YouTube or Facebook. Hopin does give us the ability to use YouTube as the source of the video stream, but that comes with its own set of problems, where users may click on the YouTube branding and be directed to watch on YouTube, outside of the Hopin platform.
- Some additional options would be nice, such as being able to disable anonymous viewer comments/questions would be helpful.
- The software is very expensive. It comes with a 5-figure yearly license fee plus cost per registrant fee referenced above.
November 08, 2021
Hardcore Hopin User Experience
In November 2019 I began using Hopin as a solution for virtual and hybrid workshops, publicity events, and conventions. While we do incorporate other tools, Hopin has consistently escalated its capabilities, making it central to all our efforts. From the outset Hopin distinguished itself by hosting so many event features under one roof; while our peers are still using an amalgamation of Zoom, Discord, live streams on YouTube/Facebook/Instagram, and all sorts of other platforms in a confusing approach to offer virtual vendor space, conference rooms, networking areas, and keynote addresses, Hopin provided all this in one easy, integrated package from the beginning. Moreover, we've found Hopin easily scales from intimate book launches and intensive classes all the way up to our multi-track academic conferences. Hopin's recent addition of a registration page designer, replay area for attendees who missed live presentations, and advanced email marketing features really cinches it. Even with Hopin's growing reputation, it's clear people don't fully grasp what Hopin gives them--a single vendor booth in the expo area has as much or more functionality than many other entire platforms. Add in the RTMP streaming and high-quality recordings that can be repurposed, and I find no downsides.
- The broadcast-quality video and audio in Hopin are sorely missed when we try using other platforms.
- The Sessions area for unlimited simultaneous live or recorded roundtable discussions, demos, viewing parties, pitch sessions, games, interviews, etc., literally makes or breaks an event for us. The attendees love it!
- Hopin's team delivers product updates seemingly weekly. I couldn't be happier about how the product has grown and allowed us to better serve our audience, with new features and integrations.
- The biggest hangup we've encountered is from guest speakers who need to join us on either tablets or smartphones. Hopin doesn't play well with mobile devices for onscreen guests.
- I'd like to see the broadcasts in vendor booths be recordable in the way broadcasts in the sessions or on the stage are.
November 06, 2021
Easily Host Virtual Events
Our Marketing department has been using Hopin for the past year to host digital events in place of the in-person events we couldn't hold during the pandemic. It allows us to quickly create engaging virtual experiences for our customers and prospects consistent with our brand and goals. While initially we had some trouble with the platform and getting events just as we liked them, the addition of the backstage environment that was recently upgraded has made directing and managing all sources of video and audio much easier.
- Virtual events
- Backstage management
- Branding
- Training for platform use
- Number of seats available backstage
- Additional interactive elements
October 25, 2021
Hopin - An Event Manager's Dream
We utilize Hopin to host virtual and hybrid user conferences for our company. This virtual platform allows for [...] podium-style presentations [and] interactive panel discussions, expo hall, networking breaks, meeting connections, polls, and other functionalities, which make the online atmosphere for our events much more engaging than a simple zoom webinar. Their backend broadcast studio, StreamYard, allows for easy transmission and recording of all of the content, which can be simulcast to make channels with the simple press of a button.
- Hopin constantly is iterating to create a really user-friendly back-end system. As a company, it recognizes that event managers are being faced with the challenge of becoming virtual production technicians and mak[ing] that change easier to manage.
- Hopin's back-end studio broadcast system makes it easy to create a seamless stream between pre-recorded and live presentations, with additional branding assets to make the overall stream look more professional and put together.
- Hopin's networking and polling functionalities create great engagement within the platform that is measurable.
- Hopin's ability to integrate with Salesforce and Marketo makes the lead flow process automatic and saves Event Managers from having to transfer that data manually.
- Hopin's first version of their registration pages [was] a bit clunky, they were not as customizable as we would have liked to have seen, and the attendee registration journey was confusing at best - especially if you had added custom registration questions. This has been rectified by their integration with Canva.
- Hopin and its back-end broadcasting studio (StreamYard) are still functioning as individual companies, which can create a little confusion when trying to switch back and forth between the platform. But it is my understanding that the future state will look much different, and the two companies will function as one platform.
August 20, 2021
Best Way for Successful Virtual Conferences
Hopin is a great Virtual Event Platform. We have been using Hopin for streaming our virtual events happening on a larger scale where we have different speakers in different rooms at the same time. We have been loving our experience with Hopin so far because we now have more control and even more transparency into who actual attendees are than we used to have before.
- Hopin is providing support for video networking and real-time participation which is the great thing about Hopin.
- Hopin has many advantages like it has a user-friendly interface that is intuitive as well. It's very clean and customizable as well.
- Hopin also has really good and experienced training resources exclusively for the software users to keep their attendees aware and familiar with the use of Hopin.
- Moving to the cons and disadvantages of Hopin. Hopin has a great streaming quality but still in spite of that Hopin does not perform as well as with YouTube and even Facebook.
- This is because we do get complaints many times about the weaker viewer connections.
- Moreover, Hopin does not allow its customers as of yet to upload their pre-recorded videos which I really think they should do because it will improve the overall experience of the users.
December 31, 2020
Hopin is a solid platform for hosting virtual conferences
Score 8 out of 10
Vetted Review
Verified User
Our company bought a one-year subscription to Hopin to use as our platform for hosting several annual, multi-day conferences. (Typically these are in-person conferences, but due to COVID, we've had to pivot to hosting the conferences virtually.) We have used Hopin for one of those conferences so far, very successfully. We plan to use it again for at least two more conferences before our one-year subscription term is over. Many members of our team, across several departments, participate in putting on these conferences; the one we just hosted had 400 attendees--mainly our clients, partners, prospects and our own team members. Twenty members of our team and I used the Hopin tools directly, to put on the conference.
- A fairly intuitive interface, including side-by-side video and chat windows, with a "main event" video window for plenary sessions (e.g., keynotes) as well as separate breakout rooms (with running chat) for post-session, interactive Q&As with attendees, plus a separate area for virtual "exhibit booths."
- Responsive customer service, including a Hopin staffer who was on call during our event to troubleshoot if needed
- Regular updates to continuously improve the platform
- Good training resources (e.g., orientation videos) for software users and conference attendees unfamiliar with using Hopin.
- Other built-in features that we did not use, but appreciated that they were available were a speaker's lounge (greenroom for speakers who were on deck to speak next) and a sort of private channel (similar to Slack) for the conference hosts to use for behind-the-scenes coordination (we just used our own Slack channel for this).
- Hopin should allow customers to upload pre-recorded videos to the platform (hosted by Hopin), for use during the conference. As it stands now, customers must provide their own external video hosting solution (we used Vimeo).
- Hopin should have some customer support staff based in the USA or Canada, too--not just in the UK.
- In view of the substantial cost of subscribing to Hopin, it seems as if the number of registrants allowed under the subscription without incurring overage fees should be somewhat higher than 1,000 registrants. (We anticipate going over that limit before our yearly subscription term is over.)
December 14, 2020
Hopin: a fantastic tool for virtual events.
In light of COVID-19, we decided to use Hopin as a virtual event platform for our subscriber events.
- The networking feature is great.
- Having the ability to pre-record interviews enables us to secure high-profile speakers.
- Various functionality: main stage + breakout areas enables lots of different types of content.
- A dedicated sponsor area is a nice feature for events with sponsors.
- Hopin is constantly growing, adding to and improving its platform. They're open to feedback too.
December 09, 2020
Have to Have Hopin!
Hopin has been used by our Marketing team, to host our large virtual conference, Distributed. Several other teams have also expressed interested in using it for their events. It solves the business problem of fragmented tech stacks for events because it is a comprehensive event platform. It is also easy to use by both the organizer and the attendee.
- All in one event platform (main stage, sessions, networking, exhibitors)
- Event setup (customizations)
- Picture in Picture (PIP) on the mainstage
- Toggle content for exhibitors (Videos, presentation)
- Networking element (1:1)
- Adding speakers to schedule
- Calendar integration (updates and cancelation notifications)
- More admin controls
November 30, 2020
It's time to Hopout of the old and Hopin with the new!
We used Hopin this year to hold our very first virtual conference. We typically hold a live/in-person conference every year in Las Vegas and due to the pandemic, we had to cancel our conference. This was bad news for us as that's where 50% of our revenue comes from. Instead of giving up and canceling our conference, we did some research and found Hopin and after seeing all the great features it offered we decided we would hold our conference virtually. Rather than holding a basic Zoom type event, Hopin allowed us to actually make our virtual conference very much like our in-person conference. Skip ahead, we received rave reviews about our event and our attendees love the Hopin platform and all of its abilities, especially the networking feature. Hopin solved all our issues and we will be hopefully incorporating it into next year's in-person conference so we can reach both audiences.
- Hopin was very simple to use from the start. If I had any questions, they had answers on their website and their support is great.
- I like that we could make changes on a regular basis even during the live event.
- I like that it incorporates a lot of what you find at a in-person event and it translates well virtually.
- Would love to see a virtual store. Us as well as many of our speakers have products and services to sell. It would be nice to have a dedicated store to promote these things. Products and details could be added and just link out to wherever the products are sold.
- An are for the days announcements would be nice rather than pinning comments. Kind of like an event bulletin board.
- Allow more people to come on camera in a session.
- Record sessions that have more than 9 people on camera.
- I wish there was a way to register our presenters without them having to register like an attendee via tickets.